Our client, one of the biggest FMCG company is currently looking to have a Tagalog Speaking Customer Fulfillment Analyst for the Philippines market. This individual is expected deliver the perfect Order to Cash (OTC) process end to end to customers while adhering to company policy.
· Deliver Order to Cash (OTC) process end to end to our customers
· Liaise as the escalation/exception link for related organizations within company, customers and 3rd party logistics companies to resolve any OTC issues.
· Involved in the customer order pattern, provides insights and ideas to drive end-to-end synchronization.
· Deliver critical metric including Service, Day Sales Excellent, delivery on time.
· Respond to customers’ requests & enquires in a timely manner
· Collaborate with BPO (Back end Operations team in China/India) and physical distribution teams to ensure orders are processed and dropped timely & accurately
· Leads Root Cause Analysis on order & cash related incidents including non-quality, rejections, returns, shortages, overdues, claims, deductions
· Analyzes customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation target
· Improves existing process/operations through Loss Elimination workshops
· Participates in credit control communication
· Have strong interpersonal and communication skills
· Digital & Data savviness is a plus
· Proficiency in Tagalog language as the role requires managing orders and customer requests for the Philippines Market