Vacation Consultant

  
Advertised on : 20 Aug 2019 | Closing date : 30 Sep 2019

  Job Reference : 49095


Our client is a leading vacation group with worldwide reputation. The headcount in Singapore has over 100 employees and office are near the MRT.

 

Job Responsibilities:

·         Serve as the first point of contact for Clubs / RCI members. Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.

·         Sell / promote Clubs / RCI and additional travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.

·         To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.

·         Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.

·         Educate members on the value of their membership and the most effective use of the exchange process.

·         Conduct Welcome / save Calls to Clubs / RCI members and any other call activities to support the efficient and effective growth of Clubs / RCI member base

·         Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.

·         Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.

·         To ensure that all SLA and KPIs are met and delivered in a timely manner

·         To assist in conducting User Acceptance Test for all systems whenever required.

·         To assist in translation of documents/materials whenever required

·         To provide and tabulate calls stats and sales reports whenever necessary.

·         Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.

·         Any other duties as required and/or directed.

 

Job Requirements:

·         Tertiary qualifications.

·         At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment

·         Ability to speak and write fluent foreign language (dependent on team requirements)

·         Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.

·         Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.

·         Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture

 

Interested candidates please click apply and send your updated resume in word format (with current and expected salary)

 

We regret to inform only shortlisted candidates will be contacted, rest assure we will keep your resume in mind for other suitable positions.

 

Thank you.

 

Functional Areas : Service & Others;Call centre;Tourism (Ticketing, Tour&Inbound&Outbound Operator)
Type of Employment : Permanent
Minimum Experience : 1
Work Location : Singapore

   
 
 
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