Since 2009, our client has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move the organization and its customers into the next phase of global payment solutions.
As the first point of contact, you will be equipped with broad knowledge of core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our customers’ problems.
With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our staffs are our greatest asset, and as a member of the Customer Success team, you will help accelerate growth of the organization across the globe!
Handle customers' questions and concerns by phone, chat, and email with speed and professionalism
Provide efficient and personalized solutions to users
Conduct daily follow-up with previously unresolved customer requests
Find ways to make the services more convenient for customers
Liaise closely with all departments in a fast-paced environment where growth and change are the norm.
Assist to conceptualized to define and implement top notch customer service policies Inspired to take initiative in new projects
Solve complex problems with different software tools
Provides excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests
Interested candidates please click apply and send your updated resume in word format (with current and expected salary).
We regret to inform only shortlisted candidates will be contacted, rest assure we will keep your resume in mind for other suitable positions.