Customer Success Associate / Emerging American Financial Company

Advertised on : 10 Sep 2019 | Closing date : 31 Oct 2019

  Job Reference : 48947

Since 2009, our client has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move the organization and its customers into the next phase of global payment solutions.


As the first point of contact, you will be equipped with broad knowledge of core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our customers’ problems.


With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our staffs are our greatest asset, and as a member of the Customer Success team, you will help accelerate growth of the organization across the globe!


Key Responsibilities:


  • Handle customers' questions and concerns by phone, chat, and email with speed and professionalism
  • Provide efficient and personalized solutions to users
  • Conduct daily follow-up with previously unresolved customer requests
  • Find ways to make the services more convenient for customers
  • Liaise closely with all departments in a fast-paced environment where growth and change are the norm.
  • Assist to conceptualized to define and implement top notch customer service policies Inspired to take initiative in new projects
  • Solve complex problems with different software tools
  • Provides excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests


Key Requirements:


  • Fluency in English and Japanese to liaise with Japan customers and clients
  • A problem-solver, who is excited to be a part of a spirited team.
  • Be a brand ambassador and make a positive first impression to all customers
  • Have fun while working hard with a goal-oriented team
  • Strong analytical and computer skills
  • Comfortable multi-tasking, ability to perform under pressure
  • Ability to work on a flexible schedule (e.g. shift rotations, public holidays)
  • International experience & familiarity with CRM software will be an added advantage
  • Strong written and verbal communication skills are also required
  • Offers a strong base to build a career within the organization


Interested candidates please click apply and send your updated resume in word format (with current and expected salary).


We regret to inform only shortlisted candidates will be contacted, rest assure we will keep your resume in mind for other suitable positions.


Thank you.





Functional Areas : Service & Others;Others
Type of Employment : Permanent
Minimum Experience : 1
Work Location : Singapore

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