Job Responsibilities:

• Handle in-bound calls within stipulated service levels
• Assist customers in vacation planning and worldwide hotels reservations through the system
• Assist in resolving customer care issues and handle customer enquiries
• Takes responsibility for call logs and documentation into the system
• Optimize booking opportunities and promote customer retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis

Job Requirements:

• 1 year of working experience in the related field preferred
• Experience with travel related system (Marsha, TimeshareWare) will be an advantage
• Customer service oriented
• Excellent telephone etiquette, good written and verbal communication skills
• Ability to multi-task and work independently with minimal supervision
• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Fluent in English and Japanese to liaise with internal and external customer
• Cheerful and enjoy interacting with people