Field Service Engineer Japanese Speaking

Advertised on : 07 Jan 2019 | Closing date : 07 Apr 2019

  Job Reference : 44747

Perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region. The FSE acts as a liaison between our customers and appropriate Alpha personnel and provides a high level of customer service by providing on-time, quality service. The FSE is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining “trunk” inventory levels.

Alpha Technologies, a Roper company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data acquisition/analysis software systems.


  • Ensure safety quality standards are maintained including industry safety practices established by customer
  • Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
  • Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls)
  • Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
  • Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
  • Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures
  • Maintain accurate levels of “trunk” inventory
  • Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation


  • Associate’s degree in electronics or instrumentation or equivalent combination of education and experience required
  • Bachelor’s degree preferred
  • Minimum 1 year field service experience in an electronics or related field
  • Must be able to read, speak, and write EnglishAble and willing to travel, including up to 60% of overnight travel, in personal vehicle
  • Microsoft Office Experience
  • Demonstrated effective communication skills: written oral and inter-personal skills
  • Demonstrated self-motivation and self-discipline traits

Functional Areas : Engineering & Manufacturing;Electrical / Electronics / Semi-conductor;Engineering, Procurement & Construction (EPC);Facilities Management
Type of Employment : Permanent
Minimum Experience : 0
Work Location : Singapore

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